So here is how to fix this:
Repair stainless steel scoop
1. Take a pair of pliers and bend the little keeper metal at the
bottom of the handle back just far enough so you can adjust the
ratchet.
This is the piece at the very bottom that keeps the ratchet piece
from coming out.
2. Then you move the ratchet piece (with the teeth) off of the
ratchet wheel to the place where the medal swing inside the scoop is back
into position.
3. Once there you have to bend the keeper back into place. You want
to get it as snug as you can so that it doesn't come out of alignment again.
This was taken from the pampered chef question and answers. I am not brilliant enough to figure this out on my own!!!
